Training programmes:
Customer Service Skills
With 62% of customers happy to recommend your business to a friend if they receive good service, providing good service has become a key aspect for all businesses. Equally as important are internal customers. Our workshop will enable you to deliver this both inside and outside your organisation to drive growth.
This programme can be delivered:
Equality, Diversity & Inclusion
To ‘Unleash the Power of all’ organisations need to ensure they are adopting an inclusive approach. Our workshops will help you embed diversity and inclusion in an evidenced-based way, enabling you to demonstrate how real change and value has been added to your organisation.
This programme can be delivered:
HR Survival Skills
Over 38% of HR Directors surveyed agree or strongly agree that teams spend too much time handling routine requests from Line Managers. Our concise HR courses empower managers with the confidence to manage various issues, including recruitment, grievances, and disciplinary actions. These courses include complex case studies to help individuals practice and refine their skills.
Our HR Survival Skills programme consists of 6 x 90-minute virtual workshops covering:
Leadership Development Programme
Our range of leadership programmes cater to various management roles, from individual leadership skills to aspiring Senior Leaders. They focus on offering practical tips and tools to enhance self-awareness and apply directly in the workplace.
This programme consists of:
Power Skills
So, what are Power Skills? Often referred to as ‘soft skills’, our programme educates participants on behavioural abilities such as assertiveness, influence, and resilience to help you perform to your best potential.
This programme can be delivered:
Problem Solving & Decision Making
Continuous improvement is driven by enhancing customer experience, driving revenue growth, and developing new products and services. Our workshops are designed to equip you with a range of techniques and tools to effectively implement this approach.
This programme can be delivered:
Training & Presentation Skills
Effectively conveying your message, whether through training others or persuasive presentations, is a skill that can be developed. Our workshops blend theory with hands-on experience to help individuals master presenting.