Training programmes:
Advanced Management Skills
Businesses with strong management practices see an average of a 23% increase in organisational performance. Take your leadership to the next level with this dynamic and future-focused training course. Designed for experienced managers, this programme empowers you to lead with strategic vision, foster innovation, and navigate complex organisational challenges. Learn how to drive transformation, lead cross-functional teams with agility, and influence stakeholders beyond your direct authority. You’ll explore cutting-edge leadership models, build resilience, and cultivate a culture of accountability and continuous improvement. Equip yourself with the tools and mindset to lead high-performing teams and achieve lasting organisational success.
This programme can be delivered:
- Face-to-face: Individual workshops at our premises or your organisations
- One full day workshop
Customer Service Skills
With 62% of customers happy to recommend your business to a friend if they receive good service, providing good service has become a key aspect for all businesses. Equally as important are internal customers. Our workshop will enable you to deliver this both inside and outside your organisation to drive growth.
This programme can be delivered:
- As a one-day face-to-face session
- 2 x 90-minute virtual sessions
Essential Management Skills
Step into leadership with confidence. This comprehensive training course equips new and aspiring managers with the practical tools and techniques needed to plan effectively, delegate tasks with clarity, communicate with impact, and motivate diverse teams. You’ll explore real-world management challenges, learn to navigate difficult conversations, and develop a leadership style that inspires trust and drives performance. Whether you’re preparing for your first leadership role or looking to sharpen your foundational skills, this course will help you lead with purpose, confidence, and results.
This programme can be delivered:
- Face-to-face: Individual workshops at our premises or your organisations
- One full day workshop
Essential Supervisory Skills
Strong supervision builds strong teams. This practical, hands-on course is designed for team leaders, forepersons, and frontline supervisors who are ready to strengthen their ability to lead day-to-day operations with confidence. You’ll learn how to set clear expectations, give timely and constructive feedback, resolve workplace issues effectively, and manage performance whilst maintaining team morale. The course also covers communication techniques, conflict resolution, time management, and the fundamentals of motivating and developing staff. Build the confidence and competence to supervise with clarity, fairness, and authority whilst creating a positive and productive work environment.
This programme can be delivered:
- Face-to-face: Individual workshops at our premises or your organisations
- One full day workshop
Equality, Diversity & Inclusion
To ‘Unleash the Power of all’ organisations need to ensure they are adopting an inclusive approach. Our workshops will help you embed diversity and inclusion in an evidenced-based way, enabling you to demonstrate how real change and value has been added to your organisation.
This programme can be delivered:
- Virtually: We would recommend using a bite sized approach using 90-minute sessions
- Face-to-face: Individual workshops at our premises or your organisations
HR Survival Skills
Over 38% of HR Directors surveyed agree or strongly agree that teams spend too much time handling routine requests from Line Managers. Our concise HR courses empower managers with the confidence to manage various issues, including recruitment, grievances, and disciplinary actions. These courses include complex case studies to help individuals practice and refine their skills.
Our HR Survival Skills programme consists of 6 x 90-minute virtual workshops covering:
- Recruitment & Selection
- Probation & Onboarding
- Capability
- Absence Management
- Grievance & Raising Concerns
- Disciplinary
Leadership Development Programme
Our range of leadership programmes cater to various management roles, from individual leadership skills to aspiring Senior Leaders. They focus on offering practical tips and tools to enhance self-awareness and apply directly in the workplace.
This programme consists of:
- 8 x 1 day workshops
Problem Solving & Decision Making
Continuous improvement is driven by enhancing customer experience, driving revenue growth, and developing new products and services. Our workshops are designed to equip you with a range of techniques and tools to effectively implement this approach.
This programme can be delivered:
- Virtually: We would recommend using a bite sized approach using 90-minute sessions
- Face-to-face: Individual workshops at our premises or your organisations
Preventing Sexual Harassment
Create a culture of respect and accountability. This critical course provides employees and leaders with the knowledge and skills to recognize, prevent, and respond to sexual harassment. Updated for the October 26, 2024 legal amendment, it now includes the new “Duty to Protect” law, which requires all employees to take proactive, reasonable steps to prevent harassment and protect colleagues. Ensure your organisation is not only compliant but truly safe and inclusive.
This programme covers:
- A study of the new duty
- 5 key commitments
- Who is covered by the law
- Definition of Sexual Harassment
- The legal principles of Sexual Harassment
- Reporting
- Harassment by Third Parties
This programme can be delivered:
- Virtually: We would recommend using a bite sized approach using 90-minute sessions
- Face-to-face: Individual workshops at our premises or your organisations